Position: Receptionist
Location: Tuungane Woodley Hospital, Nairobi, Kenya
Position Overview:
Tuungane Woodley Hospital is seeking a dedicated and compassionate Receptionist to join our community hospital in Nairobi, Kenya. The ideal candidate will be the first point of contact for our patients, visitors, and staff, providing a warm welcome and exceptional administrative support. This role is pivotal in maintaining the hospital’s reputation for friendly, efficient, and patient-centered service.
Key Responsibilities:
1. Patient Reception: Greeting patients as they arrive, checking them in,
verifying their information, and answering any initial questions they might
have.
2. Scheduling Appointments: Managing the appointment calendar, scheduling
patient visits, and coordinating follow-up appointments or procedures.
3. Medical Records Management: Maintaining accurate and up-to-date patient
records, including entering patient information into electronic health record
(EHR) systems, filing paperwork, and ensuring confidentiality and compliance
with healthcare regulations.
4. Billing and Coding: Handling billing processes, including coding medical
procedures and diagnoses for insurance purposes, processing insurance claims,
and addressing billing inquiries from patients.
5. Patient Communication: Answering phone calls, responding to patient
inquiries, and providing information about office hours, services, and
appointment availability.
6. Administrative Support: Assisting healthcare providers with
administrative tasks, including preparing documents, managing correspondence,
and ordering office supplies.
7. Patient Assistance: Helping patients complete necessary forms,
explaining procedures, and providing instructions for tests or treatments.
Assisting patients with mobility issues as needed.
8. Coordination with Medical Staff: Collaborating with doctors, nurses, and
other healthcare professionals to ensure patients receive timely and
appropriate care. Relaying messages and information between patients and
medical staff.
9. Inventory Management: Monitoring and managing medical office supplies
and inventory, ensuring that necessary items are stocked and available.
10. Office Cleanliness and Organization: Keeping the reception area and
office clean, organized, and welcoming for patients and visitors.
11. Insurance Verification: Verifying patient insurance information,
obtaining authorizations for procedures, and updating insurance details as
necessary.
12. Patient Education: Providing patients with educational materials,
instructions for medications, and information about follow-up care or
preventive health measures.
13. Handling Referrals: Coordinating referrals to specialists or other
healthcare facilities, including preparing referral paperwork and communicating
with external offices.
14. Data Entry and Reporting: Entering data into various systems,
generating reports, and assisting with the analysis of patient and office data
for quality improvement initiatives.
15. Compliance and Training: Staying informed about healthcare regulations
and policies, participating in ongoing training and development, and ensuring
compliance with health and safety standards
15. Facility Upkeep: Ensure the reception and waiting areas are tidy and welcoming, with all necessary materials and information readily available.
Qualifications:
- Diploma in Business Administration, Healthcare Administration, or related field preferred.
- Proven work experience as a Receptionist, Front Office Representative, or similar role, preferably in a healthcare setting.
- Proficiency in Microsoft Office Suite and patient management software.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities, with the capability to perform well in a fast-paced environment.
- Commitment to delivering high levels of customer service.
- Ability to handle sensitive information confidentially.
Core Competencies:
- Empathy and Compassion: Exhibiting a genuine caring attitude towards patients and their families.
- Cultural Sensitivity: Ability to interact respectfully with people from diverse socio-economic, ethnic, and cultural backgrounds.
- Professionalism: Maintaining a professional demeanor and appearance at all times.
- Adaptability: Flexibly adjusting to varied tasks and changing priorities.
Working Conditions:
- The receptionist may be required to work in shifts, including weekends and public holidays.
Tuungane Woodley Hospital is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.
Application Instructions:
Interested candidates are invited to submit their CV and cover letter, detailing their experience and suitability for the position, to the Office Manager at [hr@tuunganehospitals.com] or online. Please include “Receptionist Application” in the subject line of your email.
Join our team and contribute to the health and well-being of our community at Tuungane Woodley Hospital.
